01
The enquiry that went cold
Someone ready to buy waited while their message sat in an inbox nobody owned.
AI-first customer contact platform
One platform for every conversation and the work that follows. Email and webchat arrive as one request with one owner, and every AI capability works inside rules you set, with people in charge of the decisions that matter.
- Free for businesses under 50 people
- No payment details to apply
- You decide what happens after the beta
“Customers do not contact channels. They contact organisations.”
The human truth
A customer emails on Monday, chases on webchat on Wednesday and calls on Friday. Three colleagues each hold part of the story, and the customer tells it again. Every repeat costs your team time, and it quietly costs you trust.
02
The customer who stopped asking
Explaining the same problem twice turns something fixable into a reason to leave.
03
The day spent rebuilding
Your best people spend their time finding the history instead of helping the person in front of them.
Inside iconic.cx
This is the iconic.cx workspace. Each tab is a live conversation, marked by channel. Open one and you see the request, every message about it, the service clocks and guidance for the next step.
1
Every channel, one workspace
Email and webchat conversations sit side by side, so nobody has to switch tools to keep up.
2
The request, not just the message
Conversations attach to what the customer is trying to get done, so the history follows the work to whoever picks it up.
3
Explore the platform Service clocks in view
Response and resolution targets are visible while you work, before they are missed.
AI-first, people in charge
Customers now expect an answer at any hour, on any channel, and AI is how teams keep up. iconic.cx is built around one rule: AI should take the effort out of customer contact without taking responsibility away from people. Every AI capability follows three commitments.
Inside your policies
AI only works where you switch it on, with the permissions you grant, service by service.
On the record
Actions are written to the platform log, so you can always see who or what did what, and when.
Approved where it matters
Consequential actions need a person’s approval, and nobody approves their own request.
What changes
Without one thread
With iconic.cx
Without one thread: Messages scattered across separate inboxes
With iconic.cx: One queue of requests across channels
Without one thread: “Who is dealing with this?”
With iconic.cx: A named owner on every request
Without one thread: Customers retell their story
With iconic.cx: History travels with the request
Without one thread: Deadlines noticed once they are missed
With iconic.cx: Service clocks visible while you work
Without one thread: Busy weeks feel like guesswork
With iconic.cx: See where work is building up
Choose your route
Fewer than 50 people
Small businesses
Answer every enquiry quickly without losing the personal touch your customers chose you for.
See the small-business solutionAdding people and channels
Growing teams
Keep hand-overs clean and every request owned as you add people, skills and channels.
See the growing-teams solution50 people or more
Enterprise
Give every request an owner across teams, channels and the systems you already run.
See the enterprise solutionBuild and connect
Developers
Connect iconic.cx to the records and tools your customers already rely on.
Explore the developer platformWhy you can rely on it
A UK company you can check
iconic.cx is a trading name of Creative Communications Lab Ltd, registered in England and Wales (15147430).
Read moreYour data, under your control
Published data processing, retention and deletion terms, with a route to request deletion.
Read moreAI with a person in charge
Our AI services terms set out what assistance does, what it does not do and where a person stays responsible.
Read moreClear about what is ready
Every channel page states what a connection does and what it leaves out. Beta scope is agreed with you before you start.
Read moreConnects with the tools you already use
Available in the beta
- Microsoft 365
- IMAP
- SMTP
- Amazon SES
- iconic.cx webchat
- CRM webhook
Coming next
- Facebook Messenger
- Gmail
- Twilio Voice and SMS
- Microsoft Teams
Connect any CRM today through a signed webhook, with named connectors for the CRMs above on the way. See every channel.
The iconic.cx Beta Programme
Beta participants work directly with the people building iconic.cx. Bring one real customer-contact problem; we agree the scope with you, you put it into practice, and together we review what changed.
How does iconic.cx use AI?
AI in iconic.cx works inside the services and permissions you switch on. Actions are recorded in the platform log, consequential actions need a person’s approval, and nobody approves their own request.
Is it really free?
Yes, for solo and small businesses with fewer than 50 people, within an agreed scope and usage allowance. There is no programme fee and you do not need payment details to apply.
Will we be locked in?
No. At the end of the programme we review what you learned together and you decide whether to continue. Your application does not create an automatic paid subscription.
Which channels can we use?
Email and webchat are the starting point. We agree the channels and systems in scope with you before you start, and each channel page explains what that connection does and what it leaves out.
What do you need from us?
Someone who can own the rollout, use iconic.cx regularly during the programme and tell us candidly what works and what does not.
We are a larger organisation. Can we take part?
Yes, through the Enterprise Beta: a supported, paid engagement with an agreed scope, measures of success and a fee agreed before work begins.
Small Business Beta
Free
Solo and independent businesses with fewer than 50 people
- Beta access within an agreed usage allowance
- A guided start around one real use case
- A direct line to the product team
- A review of your experience and next steps
Enterprise Beta
Supported, paid
Organisations with 50 or more people
- An agreed scope and clear measures of success
- Guided onboarding and scheduled working sessions
- Progress reviews with your stakeholders
- A final assessment and recommendations
Applying is free. Any paid engagement or ongoing subscription is agreed with you in advance.
Your next step
Which of these sounds like you?
Pick one and every page will show you the next most useful step.
Get started
Bring one customer problem. We’ll show you how iconic.cx handles it.
Tell us where customers wait or repeat themselves today. We’ll come back to you about whether the beta is a fit and what we would look at first.